Refund policy

Return & Refund Policy

We hope you love what we've brought home for you. If something isn't right, the following policy explains your options.

Pre-orders

Elsewhere operates through limited destination-based drops. Products in DROP 001 are sold on a pre-order basis and sourced following customer orders.

Please only place a pre-order where you genuinely intend to purchase the item. However, placing a pre-order does not affect any cancellation or return rights you may have under UK consumer law.

If you wish to cancel an order, please contact us at shopelsewhereuk@gmail.com as soon as possible.

If we cannot source your item

All pre-order products are subject to availability at the time of sourcing.

If we are unable to source an item you ordered, you will receive a full refund for that item to your original payment method. We will not substitute another product, scent, flavour, size or variation without your agreement.

If only part of a multi-item order is unavailable, we will refund the unavailable item and continue to fulfil the remainder of your order.

Returns and change of mind

For eligible online purchases, you may tell us that you wish to return within 14 days of receiving your order. You then have a further 14 days to return the goods.

Returned items should be kept in their original condition. You may be responsible for any reduction in value resulting from handling beyond what would reasonably be necessary to inspect the product.

Certain products may be excluded from change-of-mind returns where an exception under UK consumer law applies, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Return postage

Unless an item is faulty, damaged, incorrect or not as described, customers are responsible for the cost of returning eligible unwanted items.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, incorrect or not as described, please contact shopelsewhereuk@gmail.com with your order number and photographs where relevant so we can resolve the issue. Every item is cross checked and documented on our end before shipping.

Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected by this policy.

Refunds

Once an eligible return has been received and processed, approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.